Terms and Conditions

These terms apply to your use of our site and to any products you order through our site.

We may amend these terms from time to time by posting an updated version on the site. When you submit an order through the site, the terms published on the site at the time you submit your order will apply.

These terms were last updated on 7 June 2021.

WHO WE ARE AND HOW TO CONTACT US

1. We are Reach Regionals Media Limited, part of the Reach group, trading as “Reach Sport”. We are a company registered in England under company number 00127699 and our registered office is at One Canada Square, Canary Wharf, London, E14 5AP. Our VAT number is 440356767.
2. If you wish to contact us for any reason, including because you have any complaints, you can contact us by emailing us at enquiries@reachsportshop.com.
3. If we have to contact you, we will do so by the email address your account is registered to or if you do not have an account to the email address you used when placing your order.

USE OF OUR SITE

1. Our site is made available to you free of charge. You acknowledge that, from time to time, the site may be unavailable and that we may suspend, withdraw, discontinue or change all or any part of our site at any time without notice.
2. If you choose, or you are provided with, a login name or password, you must treat that information as confidential and not disclose it to any third party.
3. We do not guarantee that our site will be secure or free from bugs or viruses. You should use your own virus protection software.
4. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
5. You may link to our site, including on your own social media accounts, but you must do so in a way that is fair and legal and does not unlawfully damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
6. Our site may include links to third-party sites. We are not responsible for those sites or their content.

INTELECTUAL PROPERTY

We are the owner or the licensee of all intellectual property rights in our site, the technology powering it and the material published on it. Those works are protected by copyright and other intellectual property rights, and beyond what is necessary to use the site in the ordinary course, those rights are fully reserved.

ORDERS AND OUR ACCEPTANCE OF THEM

1. You must be at least 18 years old to order products from our site. If you are not 18 years old, please have a parent or guardian place the order instead.
2. You will be shown a summary of your order before submitting it. You should take this opportunity to check your order and correct any errors before you submit it to us.
3. For subscriptions, we will send you a subscription confirmation after we have processed your payment, which will constitute acceptance of your subscription order by us.
4. For orders other than subscriptions, we will send you an email to let you know that we have received and accepted your order.
5. A legally binding contract is formed between you and us on these terms upon our acceptance in the manner described above.
6. If we do not accept your order, for example because we have been unable to pre-authorise the payment, you are under 18 or there has been a mistake regarding the pricing or description of the products, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.
7. If we are making any bespoke or personalised products for you which are based on information you provide to us, you are responsible for ensuring that the information is correct.

STOCK AND PRODUCT AVAILABILITY

1. All orders are subject to stock and availability. While we try to ensure that stock levels are accurately reflected on the site, we cannot guarantee it. If an item that you order is out of stock then we will let you know as soon as possible by email and give you the option to wait for stock to become available or to cancel your order and receive a full refund (including any delivery costs).
2. Sometimes, we may need to stop selling certain products entirely, for example if they go out of print or are withdrawn from the market. If this happens and it affects your order, we will let you know as soon as possible by email, cancel your order and provide you with a full refund (including any delivery costs) for items you have paid for but will not receive. For subscriptions to withdrawn titles, we will refund your subscription on a “pro rata” basis. For example, if you have paid for 12 issues in advance, and the title is withdrawn after 10, then we will refund you for the remaining 2 issues.

MAKING CHANGES TO YOUR ORDER

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order. This does not affect your “cooling off” rights described below.

PRODUCT DESCRIPTIONS

1. Descriptions of our products are set out on our site.
2. Please read the product description carefully. Pictures and images of the products or their packaging on our site are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
3. We cannot guarantee that the colours displayed on your device will match exactly the appearance of your products. The colours of the products displayed on our site may vary depending on what device you are using and your settings.
4. In respect of subscriptions, we will endeavour to publish new issues as regularly as possible, but exact publication dates for individual issues can vary, for example because of public holidays or unforeseen circumstances.

PRICES

1. Prices for our products are set out on our site. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. Information on delivery options and costs will be provided through the site as part of the checkout process.
2. If you live outside the UK, delivery charges will be higher, and there may be additional customs or import charges to be paid in your country of residence. You are responsible for those charges.
3. Prices for our products and delivery charges may change at any time. Except as set out in clause 8.4 below, those changes will not affect existing orders.
4. If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

PAYMENT

1. The payment methods we accept are the payment cards and payment services published on our site. All credit card and debit card payments need to be authorised by the relevant card issuer. We also accept direct debit for subscriptions.
2. For subscriptions, we will take payment from your card at the point of ordering. For direct debit, the first payment will be processed on the agreed date. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.

DELIVERY AND COSTS

1. Your order should normally arrive with you 3 – 5 working days after we send you the order confirmation email, if it is in stock. Pre-orders for titles not yet published will normally arrive with you 3 -5 working days after their publication date. Domestic orders are dispatched by Royal Mail, standard 2nd class. International orders are dispatched using international mail or international carriage service. All delivery charges are shown in your basket before you checkout. These charges are per item.
2. Because delivery is subject to post delivery times and many other factors beyond our ability to control, we do not guarantee that match programmes will arrive in time for match day, nor that new issues of subscription titles will be delivered to subscribers before they are available at retail.
3. Single issue orders will be fulfilled upon release of each edition. Subscriptions start with the next available issue, and subscription files are processed approximately 5 days before a game so if you subscribe within this period it will start with the following game.
4. If you do not receive an order, we ask you to inform us within 30 days of the order being placed.
5. Any delivery dates stated during the order process, or in your order acknowledgment or shipping confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
6. Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
7. Once your order has been delivered to your address, the risk in the products passes to you. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.

CANCELLING SUBSCRIPTIONS

1. In general, you can cancel a subscription by contacting our customer service team by email at enquiries@reachsportshop.com. We will process your cancellation within 7 days. However, some subscriptions may have a specified minimum duration (e.g. 12 months), in which case unless you exercise your “cooling off” rights described below or we breach these terms, you are committed to pay for that subscription until that minimum duration expires.

YOUR “COOLING OFF” RIGHTS

1. You are entitled to a “cooling off” period to change your mind and cancel your order. That period is 14 days from the date we accept your order. This right does not apply to single issue orders for magazines or match day programmes, bespoke or personalised products, or any products that have a protective or hygiene seal if that seal has been broken.
2. If you want to exercise that right, please email us at enquiries@reachsportshop.com. You can also use the cancellation form available at the bottom of these terms. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
3. If you have already received products from the order you want to cancel (for example, if you have already received the first issue in a subscription), you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
4. Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
5. Unless the products are faulty or misdescribed, you are responsible for the cost of returning the products to us.
6. We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
7. We will issue your refund to the same payment method you used when you placed your order.

FAULTY PRODUCTS

1. The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
2. During the expected lifespan of your product, you are entitled to the following:

3. This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 12 above. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 03454 04 05 06.
4. 13.4 If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

COMPLAINTS

If you are unhappy with us or the products you ordered, please contact us at enquiries@reachsportshop.com. This does not affect your statutory rights.

OUR LIABILITY TO YOU

1. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
3. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these terms because of events or circumstances beyond our reasonable control.

OTHER IMPORTANT TERMS

1. No one other than us or you has any right to enforce any of these terms.
2. You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
3. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
5. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
6. The laws of England apply to these terms, although if you are resident elsewhere in the UK you will retain the benefit of any mandatory protections given to you by the laws of the part of the UK in which you live. Any disputes will be subject to the exclusive jurisdiction of the English courts, except that if you normally live in another part of the UK, then we can only enforce these terms against you in the courts of that part of the UK, and you can choose whether to enforce these terms against us in England or in the part of the UK where you live.

CANCELLATION FORM

If you wish to withdraw from the contract, please copy and paste the form below, complete the details and return the form either by email to enquiries@reachsportshop.com or by registered post to:

   To: Reach Sport Shop
   c/o 3rd floor, 5 St Paul’s Square
   Liverpool
   L3 9SJ

I ………………………………………………. hereby give notice that I cancel my contract of sale of the following Products: 

Which I ordered on ………………………………………………

Please insert your name and address below, and if you are sending this form to us on paper, please sign it.

Frequently asked questions